QUALITY
MANAGEMENT
SYSTEM
ESTABLISHED
13.05.2009.
The Board
for quality
was formed
in Palilula
Municipality
upon the
decision
brought up
by PhD Igor
Novakovic,
president of
Palilula
Municipality.
The Board
should work
on the
project of
establishing
quality
management
system due
to the
demands of
ISO
9001:2000
standard.
In
accordance
with the
authorizations,
the
president
brought the
Act `Quality
Policy` on
April 7
2009. It
says:
`The
administration
of Palilula
Municipality
fulfils all
the demands
of the
system of
quality
management
of ISO
9001:2000
standard.
This quality
system
management
is a part of
working
policy and
all the
activities
on its
setting,
maintaining
and
continual
improvement
are
modulated by
relevant
legal
regulative.
We openly
and honestly
deal with
business
processes
using the
skills of
our
employees
and using
the methods
and tools of
the quality,
aiming at
responding
to our
organization
needs and
the needs of
users of
services. We
aim at
fulfilling
complete
satisfaction
of our
service
users. The
management
promotes and
encourages
all the
employed to
take active
part in
activities
of process
improvement.
We also work
on permanent
knowledge
and
training,
aiming at
competence
improvement
and quality
improvement
and raising
consciousness
on the
quality
importance.
Top
management
establishes
the policy
of quality
and the
quality
objectives
and
continuously
questions
them all
with the
wish to make
them secure
and that the
demands of
the service
users are
understood
and
fulfilled.
The
employees
are getting
introduced
with the
policy of
quality so
that they
could
understand
it and give
the
contribution
to making
our aim
realized –
complete
satisfaction
of the
users. The
employed are
dedicated to
these aims
realization
that lead to
continual
improvement
and
transcendency
reaching.
Quality
policy is in
door way of
Municipal
building and
all the
visible
places in
our
building.
The policy
is reported
to the media
to all the
interested
sides.
Quality
policy is
obligatory
for the
employed`
PhD Igor
Novakovic,
president of
Palilula
Municipality